| Service | Parcel Weight | Cut Off Time | Transit Time | Courier | Price |
| DPD Express 1 | 0-1kg | 2pm | 1 working day (Fully Tracked) | DPD | £5.88 |
| DPD Express 5 | 1kg – 5kg | 2pm | 1 working day (Fully Tracked) | DPD | £5.99 |
| DPD Parcel | 5kg – 10kg | 2pm | 1 working day (Fully Tracked) | DPD | £7.20 |
| DPD Parcel | Over 10kg | 2pm | 1 working day (Fully Tracked) | DPD | £7.20 + 25p per kg over |
| Royal Mail 2nd Class Delivery | under 2kg | 2pm | 2-3 Working Days Delivery (Not Tracked) | Royal Mail | £2.95 |
| Royal Mail 1st Class Delivery | under 1kg | 2pm | 1-2 Working Days (Not Tracked) | Royal Mail | £3.58 |
| DPD Saturday Delivery | under 10kg | 2pm | Dispatched Friday (Fully Tracked) | DPD | £8.99 |
| DPD Sunday Delivery | under 10kg | 2pm | Dispatched Saturday (Fully Tracked) | DPD | £8.99 |
| Yodel (Parcels being shipped to Northern Ireland, Scottish Highlands & Channel Islands | 2pm | 3-7 Working Days | DPD | £6.49 TO £9.49 |
Free Delivery
We offer free delivery on all orders over £50! Your order will still be sent using a DPD next day service that is fully tracked… it’s just free!
We also offer FREE weekend delivery on any orders over £75 placed on Thursday, Friday and Saturday. You MUST ensure ‘Free Saturday Shipping’ or ‘Free Sunday Shipping’ is selected at checkout.
Dispatch and Cut-off Times
Any orders placed before 12pm will be dispatched the same day. We will always endeavour to dispatch on the same working any order that has been placed and paid for before 4pm Monday to Friday. However, we cannot always guarantee this. If you have placed and paid for your order before midday Monday to Friday and we are unable to dispatch on the same working day we will let you know as soon as possible.
Orders placed before 4pm on Friday will be dispatched on Friday and delivered on Monday, unless your delivery is upgraded to Saturday or Sunday Delivery.
Any order placed and paid for after 4pm Monday to Friday will be dispatched on the next working day. Orders placed and paid for on Saturday and Sunday will be dispatched on Monday.
Please note that orders placed on a bank holiday (or after 2pm the day before) will be dispatched on the next working day.
Delivery information
Delivery will be made to the address provided during the check-out process. Deliveries will be made between the hours of 8am and 6pm. You must ensure that your delivery address is easily accessible and that someone is available to accept and sign for the delivery. If no one is available to accept and sign for the delivery, a re-delivery charge may be incurred.
Please note that Saturdays and Sundays (including bank holidays) do not count as working days. For example, if an order is placed on Friday before 12pm, it will be dispatched on the same day for delivery on Monday (Tuesday if Monday is a bank holiday). If an order is placed after 12pm on Friday, it will be dispatched on the Monday for delivery on Tuesday (dispatched Tuesday for delivery on Wednesday if Monday is a bank holiday).
Damaged Goods:
If your order is delivered to you damaged, please contact us immediately in writing by using our contact us form along with photographic evidence,we will request damaged items to be returned to us please do not discard any damaged goods, we will not be able to resolve any issues if items have been discarded. We will refund you once the damaged items have been received back by us. You will be refunded with the same method that you paid. This can be debit/credit card, PayPal,Clearpay or Klarna.
Click & Collect:
The click & collect option is available only to customers living in the following postal code areas: B62,B63,B64,B65,DY.
You can place an order and select the click & collect option 24 hours a day 7 days a week. Cut off times for same day collection are specified below.
MONDAY – FRIDAY: Order up until 4:30pm for same day collection. (Last collection time 5:15pm)
SATURDAY: Order up until 1pm for same day collection. (Last collection time 1:45pm)
SUNDAY: No Collections
Orders placed after 1pm Saturday will be ready for collection Monday.
You will receive an email once your order has been completed, feel free to collect whenever you are ready within our opening hours.
Monday – Friday: 8:30am – 5:30pm
Saturday: 8:30am – 2pm
Sunday: Not open for collections
FAQs
Q. What courier do you use?
A. We use DPD as our primary courier for UK mainland shipping.
A. Royal Mail
A. We use Hermes as our primary courier for Northern Ireland, Scottish Highlands & Channel Islands.
Q. Are orders sent tracked and do they require a signature?
A. All of our orders sent using DPD’s Next Day service are fully trailed and requires a signature/ photographic proof of delivery. You will receive a tracking number in your dispatch email.
A. Royal Mail orders are not tracked, we supply proof of postage, but your parcel will not be able to be tracked, once your parcel has been dispatched to Royal Mail, your parcel is then the responsibility of the courier any delivery queries will need to be made to Royal Mail, customer chooses this option at their own risk, Captain Kandy will not accept responsibility for lost parcels unless we cannot provide you with proof of postage .
Q. My order is late or hasn’t turned up.
A. Don’t panic, get in touch with us and we’ll be able to give you a tracking update from DPD. Please note that DPD deliver between the hours of 9am to 5pm. Late deliveries or missing parcels will be dealt with in compliance with our Terms & Conditions.
A. If your order has been placed via Royal Mail, once the parcel has been dispatched, any queries will need to be dealt with by Royal Mail, as this isn’t a tracked service we are unable to obtain any details on the parcel once dispatched from our premises.
Q. There is a problem with my order, what do I do?
A. Any order errors or discrepancies must be notified to us in writing by using our contact us form within 24 hours of receipt of your order. All discrepancies will be dealt with in compliance with our Terms & Conditions.
Returns
Captain Kandy is committed to providing our customers with the very best customer service. Captain Kandy complies fully with the Consumer Contracts Regulations 2013 legislation.
Returns and Refunds
Captain Kandy is happy to accept and refund unopened items, for any reason, within 14 days of delivery, from the following product ranges:
- Sweets and Candy
- Food and Groceries
- Drinks and Soda
Captain Kandy cannot accept any returns for perishable or bespoke goods. This includes:
- Sweets and Candy with less than 2 months best before date upon delivery
- Food and Groceries with less than 2 months best before date upon delivery
- Drinks and Soda with less than 2 months best before date upon delivery
- Gift hampers
If you change your mind about a product that we can accept for a return (non-perishable goods), we will be happy to refund the basic cost of delivery of getting those goods to you in the first place. You must cover the cost for returning unwanted goods; we won’t refund the amount you pay to get the goods back to us.
If you dispose of a faulty or damaged item, before contacting customer services and have no photographic evidence, we wont be able to issue a refund or replacement, we must have photographic evidence.
In the event that your order arrives in a damaged or faulty condition, Captain Kandy is happy to offer a free replacement upon the production of photographic evidence. This evidence is required simply so that we may process a claim with our courier and recover the cost of the damaged goods. Captain Kandy is happy to offer a refund for damaged goods should you wish to return them to us instead.
Heat Damaged Items
Please note that in summer months there is some risk that chocolate or other heat-sensitive candies will arrive melted. Unfortunately, we cannot control the temperature and conditions the products are exposed to once they leave our fulfilment centre. Delivery trucks can get very hot in the summer months and chocolate is bound to melt. These items will return to their normal state if they are allowed to cool or placed in the fridge. We do not consider these items defective or damaged and our returns policy does not apply to them.
If your order arrives in a damaged or faulty condition, we will only offer you a refund for damaged items if you have signed for the parcel as damaged upon receipt.
For more information about our returns policy, please refer to our Terms & Conditions.